Error 500 in Koha OPAC but NOT Staff Catalog After Running Linux System Update
Hello, all! Yesterday, I updated my library's entire catalog. What we did was to exchange the CCODE and LOC. It worked fine. It took all day and part of today, but it worked. Then I ran Linux system updates. It too worked fine -- in staff mode. In the patron mode, it's another story. It shows the search screen but instead of the bib. record with the holdings, we see this response for every record search: Sorry, the requested page is not available
Error 500 This message can have the following reason(s):
An error occurred while processing your request. What's next? You can use the menu and links at the top of the page You can search our catalog using the search form at the top of this page. Return to the catalog home page. Report issues and broken links To report this error, please contact the Koha Administrator. Send email.
First, what does this mean? Second, how do I fix this? If the staff can see the records, ought not the patrons, also? Since the patrons cannot see the results -- results that the staff can see, mind you -- why can't the patrons? Did something break in the last system update? If so, what so? Thanks for you help. Koha v. 20.05 Linux Debian v. 9.13 "Stretch" -- 気を付けて。 /ki wo tukete/ = Take care. -- Charles. Charles Kelley, MLS PSC 704 Box 1029 APO AP 96338 Charles Kelley Tsukimino 1-Chome 5-2 Tsukimino Gaadenia #210 Yamato-shi, Kanagawa-ken 〒242-0002 JAPAN +1-301-741-7122 [US cell] +81-80-4356-2178 [JPN cell] mnogojazyk@aol.com [h] cmkelleymls@gmail.com [p] linkedin.com/in/cmkelleymls <http://www.linkedin.com/in/cmkelleymls> Meeting Your Information Needs. Virtually.
The HTTP 500 is a generic error code. There should be more detailed info in the log files. Joel Coehoorn Director of Information Technology York College of Nebraska On Tue, Jun 22, 2021 at 3:05 AM Charles Kelley <cmkelleymls@gmail.com> wrote:
Hello, all!
Yesterday, I updated my library's entire catalog. What we did was to exchange the CCODE and LOC. It worked fine. It took all day and part of today, but it worked. Then I ran Linux system updates. It too worked fine -- in staff mode.
In the patron mode, it's another story. It shows the search screen but instead of the bib. record with the holdings, we see this response for every record search:
Sorry, the requested page is not available
Error 500 This message can have the following reason(s):
An error occurred while processing your request. What's next? You can use the menu and links at the top of the page You can search our catalog using the search form at the top of this page. Return to the catalog home page. Report issues and broken links To report this error, please contact the Koha Administrator. Send email.
First, what does this mean?
Second, how do I fix this? If the staff can see the records, ought not the patrons, also? Since the patrons cannot see the results -- results that the staff can see, mind you -- why can't the patrons? Did something break in the last system update? If so, what so?
Thanks for you help.
Koha v. 20.05 Linux Debian v. 9.13 "Stretch"
--
気を付けて。 /ki wo tukete/ = Take care.
-- Charles.
Charles Kelley, MLS PSC 704 Box 1029 APO AP 96338
Charles Kelley Tsukimino 1-Chome 5-2 Tsukimino Gaadenia #210 Yamato-shi, Kanagawa-ken 〒242-0002 JAPAN
+1-301-741-7122 [US cell] +81-80-4356-2178 [JPN cell]
mnogojazyk@aol.com [h] cmkelleymls@gmail.com [p]
linkedin.com/in/cmkelleymls <http://www.linkedin.com/in/cmkelleymls> Meeting Your Information Needs. Virtually. _______________________________________________
Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha
Hi Charles Do you know what packages have been updated ? If apache, it might have overwritten your config. There is a different configuration for patron and admin interfaces. Also, have you restarted koha related services? i.e. plack, apache, koha-common, memcached ? Regards Alvaro |----------------------------------------------------------------------------------------| Stay safe / Cuídate/ Reste sécurisé *7* Switch off as you go / Apaga lo que no usas / Débranchez au fur et à mesure. *q *Recycle always / Recicla siempre / Recyclez toujours P Print only if absolutely necessary / Imprime solo si es necesario / Imprimez seulement si nécessaire Le mar. 22 juin 2021 à 08:49, Coehoorn, Joel <jcoehoorn@york.edu> a écrit :
The HTTP 500 is a generic error code. There should be more detailed info in the log files.
Joel Coehoorn Director of Information Technology York College of Nebraska
On Tue, Jun 22, 2021 at 3:05 AM Charles Kelley <cmkelleymls@gmail.com> wrote:
Hello, all!
Yesterday, I updated my library's entire catalog. What we did was to exchange the CCODE and LOC. It worked fine. It took all day and part of today, but it worked. Then I ran Linux system updates. It too worked fine -- in staff mode.
In the patron mode, it's another story. It shows the search screen but instead of the bib. record with the holdings, we see this response for every record search:
Error 500 This message can have the following reason(s):
An error occurred while processing your request. What's next? You can use the menu and links at the top of the page You can search our catalog using the search form at the top of this
Sorry, the requested page is not available page.
Return to the catalog home page. Report issues and broken links To report this error, please contact the Koha Administrator. Send email.
First, what does this mean?
Second, how do I fix this? If the staff can see the records, ought not the patrons, also? Since the patrons cannot see the results -- results that the staff can see, mind you -- why can't the patrons? Did something break in the last system update? If so, what so?
Thanks for you help.
Koha v. 20.05 Linux Debian v. 9.13 "Stretch"
--
気を付けて。 /ki wo tukete/ = Take care.
-- Charles.
Charles Kelley, MLS PSC 704 Box 1029 APO AP 96338
Charles Kelley Tsukimino 1-Chome 5-2 Tsukimino Gaadenia #210 Yamato-shi, Kanagawa-ken 〒242-0002 JAPAN
+1-301-741-7122 [US cell] +81-80-4356-2178 [JPN cell]
mnogojazyk@aol.com [h] cmkelleymls@gmail.com [p]
linkedin.com/in/cmkelleymls <http://www.linkedin.com/in/cmkelleymls> Meeting Your Information Needs. Virtually. _______________________________________________
Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha
_______________________________________________
Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha
participants (3)
-
Alvaro Cornejo -
Charles Kelley -
Coehoorn, Joel