Hi All, Currently we are running on Koha v3.14 and have all of a sudden come across an issue with printing slips in the Circulations screens (particularly Checkout and Checkin). Previously we have never had an issue with printing slips from any browser that we use (normally Google Chrome and Apple Safari - both on Macs), but now all of a sudden when we click/select the print slip options either from a menu option or a checkin alert Koha will quickly appear and disappear the print preview window within a second with no print dialogue box appearing whatsoever. I have tried Circulation in Firefox and have found that it will print slips, but when it does print the slips they are the length of a standard A4 piece of paper at minimum, even though the slip(s) aren't even near half that in length. Does anyone know what may have happened here, or how I would go about resolving this issue, as Google Chrome is our preferred browser as it runs a lot faster and efficiently compared to what Firefox does. Many thanks in for your advice/assistance in advance and I await any responses. Kindest Regards, Joel Fitzgerald
Hello Joel ~ We use Firefox for Koha circulation. For the receipt length: - Make sure all borders are zero - Make sure all headers and footers are blank. On Wed, Oct 12, 2016 at 5:46 AM, Joel Fitzgerald <fitzgerald.joelr@gmail.com
wrote:
Hi All,
Currently we are running on Koha v3.14 and have all of a sudden come across an issue with printing slips in the Circulations screens (particularly Checkout and Checkin). Previously we have never had an issue with printing slips from any browser that we use (normally Google Chrome and Apple Safari - both on Macs), but now all of a sudden when we click/select the print slip options either from a menu option or a checkin alert Koha will quickly appear and disappear the print preview window within a second with no print dialogue box appearing whatsoever.
I have tried Circulation in Firefox and have found that it will print slips, but when it does print the slips they are the length of a standard A4 piece of paper at minimum, even though the slip(s) aren't even near half that in length.
Does anyone know what may have happened here, or how I would go about resolving this issue, as Google Chrome is our preferred browser as it runs a lot faster and efficiently compared to what Firefox does.
Many thanks in for your advice/assistance in advance and I await any responses.
Kindest Regards, Joel Fitzgerald _______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz https://lists.katipo.co.nz/mailman/listinfo/koha
-- Chad Roseburg Asst. Director / IT Automation Dept. North Central Regional Library
It's important to know the primary cause of this sudden change in behaviour: 1) Did you upgrade the printer drivers? 2) Did you upgrade any of the two browsers? After that, I would check what Chad said and then see if the printer is correctly configured (as far as paper width and length goes) and if the browser (whichever) is picking up the printer configurations correctly. If not, restart the browser and try again (in Firefox you might need to reset the settings https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-setti... ). Also, from what you described, Chrome and Safari are apprently printing automatically instead of the default browser behaviour of asking for printing confirmation, this might be worth checking out because I've only implemented this automatic behaviour in Firefox following the documentation in https://wiki.koha-community.org/wiki/Configure_Automatic_Receipt_Printing Are you able to provide your printer model? Regards, Pedro Amorim 2016-10-12 16:16 GMT+00:00 Chad Roseburg <croseburg@ncrl.org>:
Hello Joel ~
We use Firefox for Koha circulation. For the receipt length:
- Make sure all borders are zero - Make sure all headers and footers are blank.
On Wed, Oct 12, 2016 at 5:46 AM, Joel Fitzgerald < fitzgerald.joelr@gmail.com
wrote:
Hi All,
Currently we are running on Koha v3.14 and have all of a sudden come across an issue with printing slips in the Circulations screens (particularly Checkout and Checkin). Previously we have never had an issue with printing slips from any browser that we use (normally Google Chrome and Apple Safari - both on Macs), but now all of a sudden when we click/select the print slip options either from a menu option or a checkin alert Koha will quickly appear and disappear the print preview window within a second with no print dialogue box appearing whatsoever.
I have tried Circulation in Firefox and have found that it will print slips, but when it does print the slips they are the length of a standard A4 piece of paper at minimum, even though the slip(s) aren't even near half that in length.
Does anyone know what may have happened here, or how I would go about resolving this issue, as Google Chrome is our preferred browser as it runs a lot faster and efficiently compared to what Firefox does.
Many thanks in for your advice/assistance in advance and I await any responses.
Kindest Regards, Joel Fitzgerald _______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz https://lists.katipo.co.nz/mailman/listinfo/koha
-- Chad Roseburg Asst. Director / IT Automation Dept. North Central Regional Library _______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz https://lists.katipo.co.nz/mailman/listinfo/koha
participants (3)
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Chad Roseburg -
Joel Fitzgerald -
Pedro Amorim