Wondering what ways libraries are using to balance requests with having a great "walk-in" collection. We have been rewarding the organized folks who put in requests but paying less attention to our walk-in patrons and are considering ways in which to balance this. One way might be to have "hot items" locally owned and non-floating. Non-requestable is another way. A combo plate? How have you balanced the quality of your library's collections with your request traffic? We have 30 branches and float our collections. Thank you! Chad -- Chad Roseburg Assoc. Director / IT Automation Dept. North Central Regional Library