Unable to create patron
Hi We are working with Koha 18.11.05 on Debian GNU/Linux 8. In our library we try to add a new patron in Koha menu "Patrons" by clicking the button "+ New patron" - but absolutely nothing happens: No error message on the screen, no log entry anywhere in "/var/log/koha/INSTANCE" or "/var/log/mysql", nothing in the Mozilla Firefox Inspektor Console. According to the library this happens since some update in the past. What could be the reason for this behaviour? By the way, adding a new patron by clicking Koha menu "Patrons > Quick add new patron" works as expected. Best wishes: Michael -- Geschäftsführer · Diplombibliothekar BBS, Informatiker eidg. Fachausweis Admin Kuhn GmbH · Pappelstrasse 20 · 4123 Allschwil · Schweiz T 0041 (0)61 261 55 61 · E mik@adminkuhn.ch · W www.adminkuhn.ch
Hello Michael, We had this error, but in version 20.05. The same thing you describe. It was a problem in translation, in our case Brazilian Portuguese (Pt-BR). Do you use other language in your Koha? If so try the untraslate interface (i.e. English). *Ingrid Schiessl* Librarian - Research Assistant Brazilian Institute of Information in Science and Technology Brasília - DF - Brazil Em qua, 8 de jul de 2020 05:37, Michael Kuhn <mik@adminkuhn.ch> escreveu:
Hi
We are working with Koha 18.11.05 on Debian GNU/Linux 8.
In our library we try to add a new patron in Koha menu "Patrons" by clicking the button "+ New patron" - but absolutely nothing happens: No error message on the screen, no log entry anywhere in "/var/log/koha/INSTANCE" or "/var/log/mysql", nothing in the Mozilla Firefox Inspektor Console. According to the library this happens since some update in the past. What could be the reason for this behaviour?
By the way, adding a new patron by clicking Koha menu "Patrons > Quick add new patron" works as expected.
Best wishes: Michael -- Geschäftsführer · Diplombibliothekar BBS, Informatiker eidg. Fachausweis Admin Kuhn GmbH · Pappelstrasse 20 · 4123 Allschwil · Schweiz T 0041 (0)61 261 55 61 · E mik@adminkuhn.ch · W www.adminkuhn.ch _______________________________________________
Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha
Hi Michael, were you able to resolve the issue? In our 18.11.16 installation adding patrons works without a problem. I'd also recommend to try with English and see if the issue appears there as well. Some other ideas: - Does the pull down with the patron categories open when clicking the button? - What do the links to add a new patron look like? - Does the source code reveal anything (maybe broken HTML for the button?) - Could it be a side effect of something in OpacUserJs? Hope this helps, Katrin On 10.07.20 13:23, Ingrid Schiessl wrote:
Hello Michael,
We had this error, but in version 20.05. The same thing you describe. It was a problem in translation, in our case Brazilian Portuguese (Pt-BR). Do you use other language in your Koha? If so try the untraslate interface (i.e. English).
*Ingrid Schiessl* Librarian - Research Assistant Brazilian Institute of Information in Science and Technology Brasília - DF - Brazil
Em qua, 8 de jul de 2020 05:37, Michael Kuhn <mik@adminkuhn.ch> escreveu:
Hi
We are working with Koha 18.11.05 on Debian GNU/Linux 8.
In our library we try to add a new patron in Koha menu "Patrons" by clicking the button "+ New patron" - but absolutely nothing happens: No error message on the screen, no log entry anywhere in "/var/log/koha/INSTANCE" or "/var/log/mysql", nothing in the Mozilla Firefox Inspektor Console. According to the library this happens since some update in the past. What could be the reason for this behaviour?
By the way, adding a new patron by clicking Koha menu "Patrons > Quick add new patron" works as expected.
Best wishes: Michael -- Geschäftsführer · Diplombibliothekar BBS, Informatiker eidg. Fachausweis Admin Kuhn GmbH · Pappelstrasse 20 · 4123 Allschwil · Schweiz T 0041 (0)61 261 55 61 · E mik@adminkuhn.ch · W www.adminkuhn.ch _______________________________________________
Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha
_______________________________________________
Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha
Hi Katrin Thanks for your answer!
were you able to resolve the issue? In our 18.11.16 installation adding patrons works without a problem.
No, unfortunately the problem is still there.
I'd also recommend to try with English and see if the issue appears there as well.
Yes, the issue appears both in the German and in the English interface. But it is only there in one of the two instances that reside on the same host. As I was told the problem was already there before the last update and since I don't know this beaviour from anywhere else, I believe it is coming from some misconfiguration. Especially since I have found other problems as well (e. g. about permissions).
Some other ideas:
- Does the pull down with the patron categories open when clicking the button?
Yes, it does.
- What do the links to add a new patron look like?
For example they look as follows: .../cgi-bin/koha/members/memberentry.pl?op=add&categorycode=S .../cgi-bin/koha/members/memberentry.pl?op=add&categorycode=E etc
- Does the source code reveal anything (maybe broken HTML for the button?)
Everything works as expected until we try to save the new patron record. I cannot see any broken HTML concerning the "Save" button.
- Could it be a side effect of something in OpacUserJs?
This was my first guess, but neither in "IntranetUserJS" nor in "OPACUserJS" there is something that could be responsible for this behaviour. At the moment my idea is to completely reinstall Koha next time when updating to a new Koha version. But at the time the library is not planing an update of Koha. Best wishes: Michael -- Geschäftsführer · Diplombibliothekar BBS, Informatiker eidg. Fachausweis Admin Kuhn GmbH · Pappelstrasse 20 · 4123 Allschwil · Schweiz T 0041 (0)61 261 55 61 · E mik@adminkuhn.ch · W www.adminkuhn.ch
participants (3)
-
Ingrid Schiessl -
Katrin Fischer -
Michael Kuhn