Not really a koha issue I'm afraid Nicole. Koha doesn't print directly to the printer, the browser does it. It used to be able to print via cups or someother print queue, but its not doing that its simply the browser printing. If they were using linux I might be able to help, but it sounds like a windows printer driver issue and I'm no help there.

Chris

On 29 Dec 2010 13:13, "Nicole Engard" <nengard@gmail.com> wrote:

Hi all,

I got the following from the Arcadia library and I'm really stuck on
how to help them. If anyone else has any suggestions can you share
them with us all?

"We are able to print checkout slips/receipts on the 3 check out stations from
IE only using the Generic/Text driver. We can't print from FF or Chrome on
these stations using the Epson U200 driver. On the check-in station we can get
the Epson T220 driver to work with FF for the hold slips/receipts, but the
slips are too long and we aren't able to capture all of the holds
consistently--not sure if that is a Koha or FF issue. The receipts are still
form feeding twice the length of the receipt than we need or want. What are
other libraries using as receipt printers / drivers? This is still an active
issue for us. We would like there to be some consistency between the browsers
in use on the 4 circ stations. What we have now is just a band aid of sorts
because we needed to print something for the patrons."

Thanks a ton,
Nicole
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